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inaiwazhi • SoftClinch Enterprise Platform

Business Communication & Workflow Automation Platform

Connect Customers, Support Teams, Employees, Partners & Business Systems

Your business already has core systems for sales, operations, finance, production, service and CRM.

What happens between those systems and the people who need to act?
Real-time Event Triggers Connected:
Customer WhatsApp RequestSupport Desk
Support Ticket EscalationPlant QA & Ops
Production Order CompletedDispatch & SAP
Dealer Shipment DispatchedWhatsApp ETA
Your SAP / ERP holds the data. inaiwazhi connects that data to the people who need to act.
See How It Works
ORCHESTRATION BUS ACTIVE
REAL-TIME
💬
Inbound WhatsApp Request
“Need stock update for Order #9021”
INGESTED
⚡
inaiwazhi AI Engine
Routes request to SAP ERP & Sales Team
ROUTED
⚙️
SAP / ERP Updated
Order dispatch status synced & customer notified
SYNCED
Zero manual emails100% Automated Loop
Pre-built Integrations:⚡ SAP S/4HANA⚡ Oracle ERP⚡ Salesforce CRM⚡ Zendesk⚡ WhatsApp Business API⚡ Custom Webhooks
Diagnostic Communication Flow

Is Your Business Communication Still Fragmented?

Your Systems Work. Your Teams Work. But Communication Gets Lost Between Them.

The Communication Gap6 Fragmented Touchpoints
01

Customer

Pending

Sends a request via message or call

02

Support Team

Waiting

Needs to respond & create record

03

Internal Team

Manual Check

Needs to investigate technical details

04

Operations

In Progress

Needs to take factory or dispatch action

05

External Partner / Dealer

Calling Back

Needs an update on shipment/status

06

Customer

Delayed

Awaiting final status & resolution

⚠️ Information gets lost at every handoverUnconnected Process
The Solution

One Unified Communication Layer

The problem isn’t always the system. The problem is the communication between the systems, teams and people.

How inaiwazhi Fixes It:
  • Captures customer WhatsApp request instantly
  • Triggers automated ticket routing to internal team
  • Updates SAP / ERP system automatically
  • Notifies customer & dealer with zero manual delay
End-to-End Resolution Lifecycle

What Happens When a Customer Raises an Issue?

Turn One Customer Request Into a Complete Business Workflow

Phase 1 • Ingestion & Internal RoutingSteps 01 - 05
01Trigger
Customer
“My machine is not working.”
02System
inaiwazhi
Request captured & parsed
03Auto Ticket
Support
Ticket & case created
04Routing
Service Team
Assigned to specialist
05Collaboration
Internal Team
Technical data shared
Phase 2 • Field Execution & ResolutionSteps 06 - 11
06Dispatch
Field Employee
Task dispatched
07Realtime
Operations
Status updated live
08WhatsApp
Customer
WhatsApp notification
09Quality
Support
Resolution confirmed
10Fulfilled
Customer
Issue fulfilled
11Analytics
Feedback
Automated survey
End-to-End SLA Resolution
From message → ticket → team → action → resolution.

How Can I Connect Customers With My Support Team?

Give Every Customer Request a Clear Path

Customers should not have to repeat the same problem to multiple employees.

CustomerSupportTechnical TeamOperationsField TeamManagementCustomer
Every request can be routed to the right person, team or workflow automatically.
Inter-Departmental Automation

What If the Support Team Needs Another Department?

Automatic escalation paths that route support requests directly into department queues.

Central Support Hub
Customer ticket categorized & matched to escalation rule
Automatic Escalation Matrix Active
Technical Issue

Engineering & Tech

TriggerHardware failure or bug report detected
Automated ActionAuto-creates engineering work item & links SAP tech manuals.
Routing Speed< 30 mins routing
Dispatch Delay

Warehouse & Ops

TriggerStock shortage or shipment tracking query
Automated ActionTriggers live ERP inventory check & alerts dispatch team.
Routing Speed< 15 mins update
On-Site Visit

Field Service Team

TriggerField service request or installation issue
Automated ActionDispatches nearest technician with customer GPS & job spec.
Routing SpeedInstant assignment
Billing & Refund

Finance & Accounts

TriggerInvoice discrepancy or refund approval query
Automated ActionSyncs ERP ledger & delivers verified credit note to customer.
Routing SpeedAuto-verification
Zero lost messages. Zero manual emails.
Support becomes a connected business workflow across all departments.
WhatsApp Ticketing Engine

How Can I Manage Support Tickets Through WhatsApp?

Turn Unstructured WhatsApp Chats Into Structured, Trackable Enterprise Tickets

inaiwazhi Enterprise Bot
● Active • Live SAP Integration
Ticket #TK-8821
Customer (10:14 AM)

“Hi, Machine #M-402 stopped working on line B. Need engineer urgent.”

inaiwazhi Auto Engine (10:14 AM)

✓ Ticket #TK-8821 Created.
• Priority: P1 Critical
• Assigned: Field Tech Support
• SAP Task: Generated (#WO-991)

Live Update (10:22 AM)

“Technician Ramesh assigned. On the way with replacement parts.”

Lifecycle Status:In Progress (SLA Active)

1. Instant Ingestion & Categorization

Zero Data Entry

Every incoming WhatsApp message is automatically converted into a trackable ticket with unique reference ID.

2. Automated Priority Classification

AI & Rule-Based

System evaluates issue urgency based on customer tier, equipment code, or SAP contract terms.

3. Real-Time Customer Status Updates

Auto WhatsApp

As internal engineering or logistics teams update status, automatic WhatsApp progress alerts are sent.

4. Automated CSAT Survey & Closure

Analytics Ready

Upon resolution, an automated rating survey is delivered directly in WhatsApp for instant feedback.

Ticket Lifecycle Tracking
Open ➔ Assigned ➔ In Progress ➔ Escalated ➔ Resolved ➔ Closed

How Can I Manage Internal Team Communication?

Automatically Send Business Information to the Right Employee

The Internal Communication Silo Problem

Internal communication problems happen when important information stays inside:

⚠️ Personal messages⚠️ Email threads⚠️ Phone calls⚠️ Separate team chats⚠️ Manual spreadsheets⚠️ Unassigned requests
inaiwazhi can trigger structured communication when a business event occurs:
Business Event
New Lead
Assigned to: Sales
Business Event
New Order
Assigned to: Operations
Business Event
Production Completed
Assigned to: Dispatch
Business Event
Service Request
Assigned to: Support
Business Event
High-Priority Ticket
Assigned to: Manager
Business Event
Field Job Created
Assigned to: Technician
Business Event
Payment Issue
Assigned to: Finance
Business Event
Delivery Delay
Assigned to: Operations + Support
Business Event → Right Team → Right Action

Can External Teams & Partners Be Connected Too?

Connect Employees, Dealers, Vendors, Contractors & Field Teams

Your communication network doesn’t stop with internal employees. Businesses work with a vast ecosystem:

🤝 Customers🤝 Dealers🤝 Distributors🤝 Suppliers🤝 Service Partners🤝 Technicians🤝 Delivery Teams🤝 Contractors🤝 Field Employees
Dealer Order Workflow Example
Dealer
Places order
Sales
Confirms order
Operations
Processes order
Warehouse
Prepares shipment
Logistics Partner
Receives dispatch info
Dealer
Receives delivery update
Connect your internal and external business network in one seamless layer.

How Can I Connect SAP, ERP & CRM With Communication?

Your Business System Manages the Data. inaiwazhi Manages the Communication Workflow.

⚡ SAP⚡ ERP⚡ CRM⚡ Helpdesk⚡ E-commerce⚡ Internal Applications⚡ APIs
Workflow Example 1

SAP / ERP Order Workflow

SAP / ERPOrder created in core database
inaiwazhiBusiness event received via webhook
SalesOrder confirmation notification sent
OperationsOrder processing notification routed
ProductionProduction workflow triggered automatically
DispatchShipment notification queued
Customer / DealerWhatsApp update delivered in real-time

SAP / ERP manages the transaction. inaiwazhi manages the communication around the transaction.

Workflow Example 2

ERP → Support → Customer

ERPService record created
inaiwazhiWorkflow triggered automatically
SupportTicket / case notification generated
Technical TeamIssue assigned to specialist
Field TeamJob assigned to field technician
SupportStatus updated with technical report
CustomerReceives progress update on WhatsApp

Connect your business system, support team and customer in one continuous workflow.

Unified Architecture Mesh

What Does inaiwazhi Connect?

A Single Orchestration Layer Synchronizing Stakeholders, Channels, Workflows & ERP Systems

1. External Network
Customers
Dealers & Outlets
Distributors
Vendors & Partners
Primary Channel
WhatsApp Official API
Inbound & Outbound Touchpoints
CENTRAL ORCHESTRATION LAYER
inaiwazhi Core Engine
Real-time Event & Workflow Router
Auto Categorization
Smart Escalation
Ticket Routing
ERP Event Hooks
SLA Tracker
WhatsApp Bot
Live Team Chat
Analytics Hub
⚡ Bi-directional Sync across systems & teams
3. Internal Teams
Sales & CRM
Support Desk
Operations
Production
Field Service
Finance
Action & SLA Owner
4. Business Systems
SAP / S4HANA
Orders & Master Data
ERP & Inventory
Stock & Dispatch
CRM & Helpdesk
Customer Records
Custom APIs
Legacy System Sync
Source of Truth Databases
One Connected Layer for Your Entire Business
No more fragmented communication between customers, internal teams & SAP/ERP systems.
Operational Bottleneck Diagnostic

What Problems Does This Solve?

Transform Fragmented Communication Into Automated Enterprise Workflows

Traditional Environment

Manual Friction & Communication Gaps

❌
Customer
Problem: Customer requests get missed
Impact: Disconnected emails & manual follow-up delay
Support
Problem: Support tickets are difficult to track
Impact: Disconnected emails & manual follow-up delay
Support
Problem: Support needs another department
Impact: Disconnected emails & manual follow-up delay
Customer
Problem: Customers keep asking for updates
Impact: Disconnected emails & manual follow-up delay
Sales
Problem: Sales forget follow-ups
Impact: Disconnected emails & manual follow-up delay
Operations
Problem: Production updates don’t reach dispatch
Impact: Disconnected emails & manual follow-up delay
External
Problem: Dealers repeatedly call for updates
Impact: Disconnected emails & manual follow-up delay
inaiwazhi Automated Layer

Seamless Workflow Resolutions

✓
Solution: Capture & route requests
Automated via WhatsApp & SAP/ERP Event Hook
Solution: Create structured workflows
Automated via WhatsApp & SAP/ERP Event Hook
Solution: Route internally
Automated via WhatsApp & SAP/ERP Event Hook
Solution: Automate status notifications
Automated via WhatsApp & SAP/ERP Event Hook
Solution: Trigger follow-up workflows
Automated via WhatsApp & SAP/ERP Event Hook
Solution: Trigger internal alerts
Automated via WhatsApp & SAP/ERP Event Hook
Solution: Automate dealer communication
Automated via WhatsApp & SAP/ERP Event Hook
Operational ROI Outcome

From Manual Follow-ups to Automated Enterprise Execution

65%
Faster SLA
100%
ERP Audit
0
Manual Emails
< 2 Min
Customer Update
The inaiwazhi Advantage

Why Is inaiwazhi Different?

Not Just a Messaging Tool. Not Just a CRM. Not Just Ticketing.

Customer Communication

WhatsApp & Contextual Messaging

Disconnected chat windows with zero visibility into customer history or ERP orders.
Direct WhatsApp workflows integrated natively with live SAP/ERP order status.

Workflow Automation

Trigger to Action

Static auto-replies or emails that require manual human follow-up.
Smart triggers that automatically assign tasks, notify technicians, and update records.

Team Communication

Role-Based Event Routing

Unstructured chat channels where urgent tasks get buried in noise.
Structured event notifications delivered directly to the assigned employee.

Support & Ticketing

Cross-Department Resolution

Support tickets remain isolated inside helpdesk software.
Converts chats into trackable tickets routed across QA, production, and service.

External Communication

Dealers, Vendors & Field Teams

Dealers and partners constantly call support for order or payment updates.
Automated WhatsApp notifications sent directly to dealers, vendors, and field staff.

Business Integration

Requires heavy custom coding that breaks during system updates.
Pre-built webhooks and API connections designed for seamless enterprise sync.

Real-Time Analytics

Workflow Performance Matrix

Tracks basic message volume without visibility into resolution speed.
Monitors response times, department bottlenecks, and end-to-end SLA fulfillment.
One Connected Layer for Your Business
Connect customer WhatsApp, internal teams, and SAP/ERP systems seamlessly.

How Does the Platform Work?

Business Event → Workflow → Communication → Action

01

Business Event

Something happens in your business: New Lead, New Order, New Ticket, Production Completed, Service Request, Payment Received, or Delivery Delayed.

Step 1 of 6
02

inaiwazhi Trigger

The appropriate automated workflow rule is instantly triggered by the business event.

Step 2 of 6
03

Route

The right customer, employee, department, or partner is automatically identified and assigned.

Step 3 of 6
04

Communicate

The required notification, interactive message, or status update is sent via WhatsApp or preferred channel.

Step 4 of 6
05

Act

The recipient takes action directly within the connected workflow with zero delay.

Step 5 of 6
06

Track

The complete workflow status and communication history can be monitored centrally.

Step 6 of 6

Built for Industries With Complex Communication

One platform. Tailored workflows for your industry’s specific business processes.

Manufacturing

Synchronize factory floor production updates directly with dispatch and dealer networks.

SalesProductionQualityWarehouseDispatchDealersService

Automotive

Connect vehicle service bookings, technician job cards, and customer WhatsApp updates.

SalesServiceTechniciansCustomersDealers

Logistics

Automate driver dispatch alerts, real-time shipment status notifications, and customer tracking.

BookingsOperationsDriversDeliveryCustomers

Real Estate

Instantly route new inquiries to sales agents, schedule site visits, and update buyers automatically.

LeadsSalesSite VisitsCustomersSupport

E-commerce

Provide proactive order status, shipping alerts, and automated post-purchase WhatsApp support.

OrdersPaymentsDeliverySupportCustomers

B2B & Enterprise

Manage complex multi-department escalation matrices and external partner collaboration.

SalesSupportOperationsPartnersInternal Teams

Can inaiwazhi Replace My SAP, ERP or CRM?

No. It Connects With What You Already Use.

Your existing systems remain your source of record for core business operations.

SAP / ERP
Business transactions
CRM
Customer & sales records
Helpdesk
Support records
E-commerce
Orders & customers
inaiwazhi
Communication + Automation + Workflow
Instead of replacing your existing systems: Connect them.

Who Uses inaiwazhi?

Any Business Where Information Must Move Between People

Customer-Facing Teams

• Sales
• Support
• Service
• Customer Success

Operational Teams

• Production
• Warehouse
• Dispatch
• Finance
• Operations

Distributed Teams

• Field Employees
• Technicians
• Delivery Teams
• Service Partners

External Network

• Dealers
• Distributors
• Vendors
• Suppliers
• Partners

Business Systems

• SAP
• ERP
• CRM
• Helpdesk
• E-commerce
• Internal Applications
The Core Philosophy

Your Business Already Has the Systems.
inaiwazhi Connects the Communication.

Customer↕Support↕Sales↕Operations↕Production↕Field Team↕Dealer / Partner↕SAP / ERP / CRM

inaiwazhi sits between the business event and the communication required to act on it.

Turn Communication Into Action

Don’t Let Business Information Stop at a Message.
A customer message should create a response. A support request should create a ticket. A ticket should reach the right team. A business event should notify the right department. An ERP update should reach the right customer or partner. A completed task should trigger the next action.
That’s the role of inaiwazhi. Connect. Automate. Route. Support. Act.

See My Business Workflow
⚡
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